Help

Secure Payment (Online):

Only when you choose for an online payment you will get the full benefits of our fast delivery service.

Bank Transfer (Offline):

We will process your order as soon as we receive your payment. Payments through bank transfer can take 1-3 working days.

It's easy to place an order with us. Once you have found the product you would like to purchase:

• Click 'add to basket' to put the item straight into your basket.
• You can then view your shopping basket and go to the checkout or continue shopping.
• Select from your stored details which address you would like your item to be delivered to. If this is the first purchase you have made and are registering, you will need to complete the required details.
• Select your preferred delivery method
• Select from your stored payment options how you would like to pay. Again if this is your first order you will need to enter these details.

Canceling

If you wish to change or cancel your order, please contact service@coolgift.com
Has your order already been shipped? Then you can refuse the package upon delivery by the mailman. This is free of charge. After receiving the return shipment we will send you a refund as soon as possible, no later than 14 days after your cancellation.

Orders will automatically be canceled when no payment is received.

90 Days Satisfaction Guarantee / Right To Revoke

Are you not happy with your purchase? No problem. With CoolGift.com you can exchange or return an undamaged product within 90 days.

Returns

Do you wish to return an item? This is possible. To make sure your return shipment goes as smoothly as possible, please follow these steps:
- Let us know via service@coolgift.com that you wish to return an item.
- Our customer service will give you instructions about how to send the item back to us.
- After your return shipment is well received, you will get a confirmation of receipt.
- The purchase amount will be refunded as soon as possible, no later than 14 days after cancellation.
- Or if so requested, it will be replaced by a new item.

If possible, we ask to return the order in its original packaging and in a sturdy box for shipping purposes.

If an error was made by us we will cover the return shipping costs. In all other cases these costs will be for you.
All refunds are done for the full purchase amount (incl. initial shipment costs). If a damaged product is returned to us, we can charge you for those damages.

Warranty Period

CoolGift.com gives a minimum 2 year warranty for manufacturing defects on all products.

The "legal warranty" that is in effect guarantees that every item delivered adheres to the normal standards of soundness and usability. If it turns out this is not the case, don't hesitate to contact us. We will make sure the warranty is handled correctly with the manufacturer.

There can be no claim to warranty when:

• The wear can be considered normal.
• There are defects as a result of the product being used inappropriately or otherwise not corresponding to its intended purpose.
• Damage was caused on purpose, through gross negligence or poor maintenance.

In case of complaints about a product please contact service@coolgift.com. We will then contact the manufacturer and make sure your warranty is handled correctly.

Complaint Procedure

Do you have a complaint?
Filing a complaint about the product or our service can be done via mail: service@coolgift.com. You will receive a substantive reaction to your complaint within 2 working days.

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